Refund & Cancellation Policy

1. Money-Back Guarantee

We offer a 7-Day Money-Back Guarantee on all support plans:

• Full Refund: Request within 7 days of purchase
• No Questions Asked: Simple refund process
• Quick Processing: Refunds processed within 5-7 business days
• All Plans Covered: Applies to all subscription tiers

2. Refund Eligibility

You ARE Eligible for a Refund if:

• ✅ Request made within 7 days of purchase
• ✅ Service was not delivered as described
• ✅ Technical issues prevent service usage
• ✅ Charged incorrectly or duplicate charges
• ✅ Service quality does not meet stated standards
• ✅ Unable to resolve your Pogo gaming issue (within first 7 days)

You Are NOT Eligible for a Refund if:

• ❌ Request made after 7-day window
• ❌ Service was fully utilized/completed
• ❌ Issue was resolved successfully
• ❌ Violation of Terms of Service
• ❌ Providing false information
• ❌ Abuse of refund policy

3. How to Request a Refund

To request a refund, follow these steps:

Alternative Methods:

• Email: Send refund request to refunds@pogohelpline.com
• Support Ticket: Submit ticket with subject "Refund Request"
• Live Chat: Contact support during business hours

4. Information Required for Refund

Please provide the following when requesting a refund:

• Order/Transaction ID
• Purchase date and amount
• Reason for refund request
• Account email address
• Payment method used

5. Refund Processing Timeline

Stage	Timeline
Request Acknowledgment	Within 24 hours
Review & Approval	1-2 business days
Refund Processing	3-5 business days
Bank/Card Credit	5-10 business days
Total Time	7-15 business days

6. Refund Methods

Refunds will be issued using the same payment method used for purchase:

• Credit/Debit Card: Refund to original card (5-10 business days)
• PayPal: Refund to PayPal account (3-5 business days)
• Razorpay: Refund to original payment method (7-10 business days)
• Cashfree: Refund to original payment method (5-7 business days)
• Bank Transfer: Direct deposit (if original method unavailable)

7. Partial Refunds

In certain circumstances, partial refunds may be issued:

• Service was partially utilized
• Some services were delivered but not all
• Pro-rated refund for remaining subscription period
• Agreed upon resolution with customer support

Calculation: Partial refund = (Total Amount / Total Days) × Remaining Days

8. Subscription Cancellation

How to Cancel Your Subscription:

1. Login to your account
2. Go to Dashboard → Subscriptions
3. Click "Cancel Subscription"
4. Confirm cancellation
5. Receive cancellation confirmation email

Cancellation Terms:

• Immediate Effect: Cancellation takes effect at end of current billing period
• No Cancellation Fee: Free to cancel anytime
• Data Retention: Account data retained for 90 days
• Re-activation: Can re-subscribe anytime

9. Auto-Renewal Cancellation

For recurring subscriptions:

• Cancel at least 24 hours before next billing date
• No charges will occur after cancellation
• Access continues until end of paid period
• Email reminders sent 7 days before renewal

10. Non-Refundable Items

The following are NOT eligible for refund:

• Subscription renewals (except within 7-day window)
• Gift cards or promotional credits
• Services fully utilized/completed
• Third-party service fees
• Taxes and processing fees

11. Refund Exceptions

We reserve the right to deny refunds in cases of:

• Policy abuse or fraud
• Multiple refund requests
• Violation of Terms of Service
• Chargebacks filed without contacting us first
• Incomplete or false information

12. Disputes and Chargebacks

Before filing a chargeback, please contact us. We want to resolve any issues directly.

• Chargebacks may result in account suspension
• We will respond to all chargeback disputes
• Evidence of service delivery will be provided
• Account may be restricted pending resolution

13. Satisfaction Guarantee

We are committed to your satisfaction:

• If not satisfied within 7 days, full refund available
• We'll work to resolve any issues before processing refund
• Customer feedback helps us improve services
• Your trust is important to us

14. Contact Us for Refunds

For refund inquiries or assistance:

• Phone: +1-949-592-0538
• Email (Refunds): support@pogohelpline.com
• Email (General Support): support@pogohelpline.com
• Live Chat: During business hours (Mon-Fri, 9 AM - 6 PM EST)

15. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.